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Matt Taylor

Joined May 28, 2021

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Last activity Jul 14, 2022

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ACTIVITY OVERVIEW

Latest activity by Matt Taylor

Matt Taylor commented,

CommentTicket customization

Is this after hitting the "edit code" option in the bottom right? If so, it may be worth speaking with the theme company.Asger Andersen

View comment · Posted Jul 14, 2022 · Matt Taylor

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Matt Taylor commented,

CommentTicket customization

Asger Andersen no problem, I ran into the same issue.

You should see something like this against the theme when editing it.

View comment · Posted Jul 14, 2022 · Matt Taylor

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Matt Taylor commented,

CommentTicket customization

Asger Andersen sorry, i should have been more specific. 

This feature requires that your theme uses Templating API version 2. Do you know if the theme is using this version of the API?

View comment · Posted Jul 13, 2022 · Matt Taylor

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Matt Taylor commented,

CommentTicket customization

Asger Andersen there'd be a "?" after the new normally iirc.

Example

https://wexervirtual.zendesk.com/hc/en-us/requests/new?&tf_subject=Request to delete user account

This isn't working though. Do you have multiple forms and can you confirm what version and theme you're on? 

View comment · Posted Jul 13, 2022 · Matt Taylor

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Matt Taylor commented,

CommentTriggers and automations

Is it possible to use standard HTML formatting with notify targeting?

ie. if I wanted the response to contain a hyperlink

 

View comment · Posted May 25, 2022 · Matt Taylor

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Matt Taylor commented,

Community comment Developer - Zendesk APIs

Hi Greg Katechis

Would you be able to provide the whole script with the formatting to allow it be to added to the standard hbs file?

View comment · Posted May 24, 2022 · Matt Taylor

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Matt Taylor commented,

CommentTriggers and automations

Thank you so much Tom Rees! I feel like a bit of a dummy :'D

View comment · Posted Mar 22, 2022 · Matt Taylor

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Matt Taylor commented,

CommentTriggers and automations

Thanks Tom Rees

I had no luck so far with

Username: [email]/API token

OR 

Username: [email]/API token

Password: API token

I'll keep playing to see what I can find.

View comment · Posted Mar 22, 2022 · Matt Taylor

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Matt Taylor commented,

CommentTriggers and automations

Thanks Susan Maher

Have you been able to authenticate with a URL target with Okta? What format did you use?

View comment · Posted Mar 22, 2022 · Matt Taylor

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Matt Taylor commented,

CommentTriggers and automations

Has anyone been successful in getting authentication to work with third party SAML (Google/Okta)?

View comment · Posted Mar 22, 2022 · Matt Taylor

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