Pedro Reis
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Total activity38
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Last activity
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Member since
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Activity overview
Latest activity by Pedro Reis-
Pedro Reis commented,
Glad to see that I am not the only one that is "bothered" by the lack of sound notifications. Let be honest, no one is going to wait in from of the messaging window for a message to come in, the pe...
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Pedro Reis commented,
And when you finally have the chance to chat with an agent, the messaging window does not have a sound notification, so there is no warning when the agent responds...
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Pedro Reis created a post,
new live chat channel
I contacted zendesk via the live chat channel, the experience is worst than before as you're talking to a bot, and it's not always possible to talk to an agent (sometimes it's directly converted in...
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Pedro Reis created a post,
Messaging does not support sound notification
When contacting Zendesk support via live chat there is no sound. sound notifications for end-users in Messaging are not supported, this means that when the support agent replies you don't get a not...
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Pedro Reis commented,
+1 We also would like our users to leave feedback without having to sign-in
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Pedro Reis commented,
Hi Dave, thanks, looks great, but it's a paid app.
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Pedro Reis commented,
What is the best way to share good ratings and comments with the team? I want to send Good ratings with comments to the whole team, via SLACK, as a way of bragging rights. Any thoughts on this?
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Pedro Reis commented,
And will also apply this: https://support.zendesk.com/hc/en-us/community/posts/115009659228-How-to-alert-agents-when-a-ticket-s-customer-satisfaction-is-changed-from-bad-to-good-
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Pedro Reis commented,
Please disregard. I have found a way to do it via this trigger: https://support.zendesk.com/hc/en-us/community/posts/203457806?page=1#comments
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Pedro Reis created a post,
Re-rate a ticket (from bad to good of course :) )
Following up on this: https://support.zendesk.com/hc/en-us/community/posts/205873008-Reset-satisfaction-rating-to-allow-a-resend-after-improvement-of-situation You know, when the user wants to chan...