Pedro Reis
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Total activity49
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Last activity
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Activity overview
Latest activity by Pedro Reis-
Pedro Reis commented,
It does not make sense to leave the field blank, you either show it or not! At least an option, to choose to see, archived or unpublished articles on the list
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Pedro Reis commented,
support is not helpful. They actually closed the ticket without responding to my questions. Check ticket 9956248
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Pedro Reis created a post,
Chat widget spam attacks
Enabling the option "Require authentication for request and uploads APIs.", is not avoid spam attacks via the chat widget. In fact, if you try to use the widget, no authentication is been required....
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Pedro Reis commented,
I enabled this option, but still, spam attack tickets were being created via the web widget.
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Pedro Reis commented,
"Anybody can submit tickets" is enabled on our end, but the captcha is not present o the "submit a ticket" form. Any idea why?
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Pedro Reis commented,
Unfortunately, that doesn't solve anything. The widget should have a captcha or two factor of some sort. We had a spam attack, and even after having enabled "Require authentication for request and ...
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Pedro Reis commented,
Glad to see that I am not the only one that is "bothered" by the lack of sound notifications. Let be honest, no one is going to wait in from of the messaging window for a message to come in, the pe...
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Pedro Reis commented,
And when you finally have the chance to chat with an agent, the messaging window does not have a sound notification, so there is no warning when the agent responds...
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Pedro Reis created a post,
new live chat channel
I contacted zendesk via the live chat channel, the experience is worst than before as you're talking to a bot, and it's not always possible to talk to an agent (sometimes it's directly converted in...
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Pedro Reis created a post,
Messaging does not support sound notification
PlannedWhen contacting Zendesk support via live chat there is no sound. sound notifications for end-users in Messaging are not supported, this means that when the support agent replies you don't get a not...