Pedro Reis
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Last activity
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Recent activity by Pedro Reis-
Unfortunately, that doesn't solve anything. The widget should have a captcha or two factor of some sort. We had a spam attack, and even after having enabled "Require authentication for request and ...
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Glad to see that I am not the only one that is "bothered" by the lack of sound notifications. Let be honest, no one is going to wait in from of the messaging window for a message to come in, the pe...
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And when you finally have the chance to chat with an agent, the messaging window does not have a sound notification, so there is no warning when the agent responds...
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+1 We also would like our users to leave feedback without having to sign-in
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Honestly, I don't understand the difference between a contributor and a light agent. Can someone clarify this?
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@... I have used a tool called Metabase, but personally, I found that the better and faster way to manipulate data and build reports with Zendesk is to use Excel. I export data from Zendesk and im...
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It's not quite that. This is about an improvement on the current data export functionality (Manage > Reports), so it can more flexible and complete, as described above.
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Hi Dave, thanks, looks great, but it's a paid app.
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What is the best way to share good ratings and comments with the team? I want to send Good ratings with comments to the whole team, via SLACK, as a way of bragging rights. Any thoughts on this?
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And will also apply this: https://support.zendesk.com/hc/en-us/community/posts/115009659228-How-to-alert-agents-when-a-ticket-s-customer-satisfaction-is-changed-from-bad-to-good-