Pedro Reis
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Recent activity by Pedro Reis-
And will also apply this: https://support.zendesk.com/hc/en-us/community/posts/115009659228-How-to-alert-agents-when-a-ticket-s-customer-satisfaction-is-changed-from-bad-to-good-
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Please disregard. I have found a way to do it via this trigger: https://support.zendesk.com/hc/en-us/community/posts/203457806?page=1#comments
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Indeed. It would be a nice improvement to be able to have more fields than the current set, and to be able to select which ones can be exported. @... Can you please transmit this to the product team?
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1. Export data to excel 2. Be able to select the data that I want to export. The fields already included + all that you can get via the API. The current model is too "hardcoded", you don't have the...
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Same here, I am using excel to build reports and pivot tables. It's easier to manipulate data. But I am extracting from data from Data export
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The data in the data export option also doesn't include full zendesk data...so not sure what you mean
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What about exporting tickets via zendesk explorer?
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The satisfaction score is included on the export, but not the rating date, any chance this can be included? Or Am I missing something? Is it possible to extract a .csv with that information from ex...
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@... It's too granular and too difficult for the average Zendesk user to build a report. I used Insights and it was much easier to use, and to be honest I miss it. Sometimes too much is not the bes...
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@... It's just too hard to get anything from it when you want to customize your own metrics, time consuming and sometimes you don't get the results you want. It's not a user-friendly tool, I just g...