Pedro Reis
-
Total activity58
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes0
-
Subscriptions19
Activity overview
Latest activity by Pedro Reis-
Pedro Reis commented,
Hi Miranda, I don't think you understood the question. I am talking about Zendesk Support Messaging Window (Zendesk account Admin center) - your own support widget, NOT your user's accounts widget...
-
Pedro Reis commented,
So resuming, since the ability to enable sound exists, why it is not enabled on Zendesk Support Messaging Window?
-
Pedro Reis commented,
I spent hours with your agent, but he didn't help at all, he doesn't seem to understand that I am talking about the messaging window of Zendesk support. He thinks that I am talking about our accoun...
-
Pedro Reis commented,
Hi Miranda, I don't think you understood the question. If it is now supported, why don't you enable it on your own support messaging window? There is no option to enable it on the end user side.
-
Pedro Reis commented,
when contacting zendesk support, there is no sound notification when an agent replies, or any way to activate it. Am I the only one who finds this odd?
-
Pedro Reis commented,
When you activate the agent workspace, does the data structure change on report export?
-
Pedro Reis commented,
So, if there is that possibility when contacting zendesk support via messaging, how can we receive a sound notification when a zendesk support agent replies? I don't see any option to enable sound ...
-
Pedro Reis created a post,
No sound notification when contacting Zendesk Support via messaging
I had opened this post before: https://support.zendesk.com/hc/en-us/community/posts/4411159905434-Messaging-does-not-support-sound-notification-?page=1#community_comment_4419084943514 The last mess...
-
Pedro Reis commented,
I don't understand how something like this is not included in the roadmap. Incomprehensible.
-
Pedro Reis commented,
It does not make sense to leave the field blank, you either show it or not! At least an option, to choose to see, archived or unpublished articles on the list