Pedro Reis
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Last activity
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Recent activity by Pedro Reis-
I don't understand how something like this is not included in the roadmap. Incomprehensible.
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It does not make sense to leave the field blank, you either show it or not! At least an option, to choose to see, archived or unpublished articles on the list
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"Anybody can submit tickets" is enabled on our end, but the captcha is not present o the "submit a ticket" form. Any idea why?
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Unfortunately, that doesn't solve anything. The widget should have a captcha or two factor of some sort. We had a spam attack, and even after having enabled "Require authentication for request and ...
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Glad to see that I am not the only one that is "bothered" by the lack of sound notifications. Let be honest, no one is going to wait in from of the messaging window for a message to come in, the pe...
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And when you finally have the chance to chat with an agent, the messaging window does not have a sound notification, so there is no warning when the agent responds...
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+1 We also would like our users to leave feedback without having to sign-in
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Honestly, I don't understand the difference between a contributor and a light agent. Can someone clarify this?
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@... I have used a tool called Metabase, but personally, I found that the better and faster way to manipulate data and build reports with Zendesk is to use Excel. I export data from Zendesk and im...
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It's not quite that. This is about an improvement on the current data export functionality (Manage > Reports), so it can more flexible and complete, as described above.