Pedro Reis

1. Web Widget
2. Web Widget documentation
3. Configuring the appearance of the Web Widget

Hi Miranda,  I don't think you understood the question. I am talking about Zendesk Support Messaging Window (Zendesk account Admin center) - your own support widget, NOT your user's accounts widget...

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• Pedro Reis
• Edited March 29, 2023 09:57
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. No sound notification when contacting Zendesk Support via messaging

So resuming, since the ability to enable sound exists,  why it is not enabled on Zendesk Support Messaging Window?

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• Pedro Reis
• Created March 27, 2023 10:50
• 1 vote

1. Community
2. Feedback - Chat and Messaging (Chat)
3. No sound notification when contacting Zendesk Support via messaging

I spent hours with your agent, but he didn't help at all, he doesn't seem to understand that I am talking about the messaging window of Zendesk support. He thinks that I am talking about our accoun...

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• Pedro Reis
• Created March 27, 2023 10:10
• 2 votes

1. Web Widget
2. Web Widget documentation
3. Configuring the appearance of the Web Widget

Hi Miranda,  I don't think you understood the question. If it is now supported, why don't you enable it on your own support messaging window? There is no option to enable it on the end user side.

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• Pedro Reis
• Created March 27, 2023 10:08
• 0 votes

1. Web Widget
2. Web Widget documentation
3. Configuring the appearance of the Web Widget

when contacting zendesk support, there is no sound notification when an agent replies, or any way to activate it. Am I the only one who finds this odd?

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• Pedro Reis
• Created March 24, 2023 15:12
• 0 votes

1. Support
2. ...
3. Measuring success
4. Exporting ticket, user, or organization data from your account

When you activate the agent workspace, does the data structure change on report export?  

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• Pedro Reis
• Created March 24, 2023 11:24
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. No sound notification when contacting Zendesk Support via messaging

So, if there is that possibility when contacting zendesk support via messaging, how can we receive a sound notification when a zendesk support agent replies? I don't see any option to enable sound ...

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• Pedro Reis
• Edited March 23, 2023 16:57
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Messaging does not support sound notification

I don't understand how something like this is not included in the roadmap. Incomprehensible.  

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• Pedro Reis
• Created September 14, 2022 13:55
• 1 vote

1. Explore
2. ...
3. How to solve unexpected issues with reports
4. Why do I see blank spaces when reporting on articles?

It does not make sense to leave the field blank, you either show it or not! At least an option, to choose to see, archived or unpublished articles on the list

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• Pedro Reis
• Created June 01, 2022 11:56
• 12 votes

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Managing end user settings

"Anybody can submit tickets" is enabled on our end, but the captcha is not present o the "submit a ticket" form. Any idea why?

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• Pedro Reis
• Created January 11, 2022 19:36
• 3 votes