Pedro Reis
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Total activity58
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Last activity
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Comments
Votes on activity by Pedro Reis-
It does not make sense to leave the field blank, you either show it or not! At least an option, to choose to see, archived or unpublished articles on the list
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"Anybody can submit tickets" is enabled on our end, but the captcha is not present o the "submit a ticket" form. Any idea why?
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Unfortunately, that doesn't solve anything. The widget should have a captcha or two factor of some sort. We had a spam attack, and even after having enabled "Require authentication for request and ...
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I spent hours with your agent, but he didn't help at all, he doesn't seem to understand that I am talking about the messaging window of Zendesk support. He thinks that I am talking about our accoun...
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Glad to see that I am not the only one that is "bothered" by the lack of sound notifications. Let be honest, no one is going to wait in from of the messaging window for a message to come in, the pe...
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So resuming, since the ability to enable sound exists, why it is not enabled on Zendesk Support Messaging Window?
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I don't understand how something like this is not included in the roadmap. Incomprehensible.
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+1 We also would like our users to leave feedback without having to sign-in
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The satisfaction score is included on the export, but not the rating date, any chance this can be included? Or Am I missing something? Is it possible to extract a .csv with that information from ex...
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@... It's just too hard to get anything from it when you want to customize your own metrics, time consuming and sometimes you don't get the results you want. It's not a user-friendly tool, I just g...