Pedro Reis
-
Total activity58
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes0
-
Subscriptions19
Posts
Recent activity by Pedro Reis-
No sound notification when contacting Zendesk Support via messaging
I had opened this post before: https://support.zendesk.com/hc/en-us/community/posts/4411159905434-Messaging-does-not-support-sound-notification-?page=1#community_comment_4419084943514 The last mess...
-
Chat widget spam attacks
Enabling the option "Require authentication for request and uploads APIs.", is not avoid spam attacks via the chat widget. In fact, if you try to use the widget, no authentication is been required....
-
new live chat channel
I contacted zendesk via the live chat channel, the experience is worst than before as you're talking to a bot, and it's not always possible to talk to an agent (sometimes it's directly converted in...
-
Messaging does not support sound notification
CompletedWhen contacting Zendesk support via live chat there is no sound. sound notifications for end-users in Messaging are not supported, this means that when the support agent replies you don't get a not...
-
Re-rate a ticket (from bad to good of course :) )
Following up on this: https://support.zendesk.com/hc/en-us/community/posts/205873008-Reset-satisfaction-rating-to-allow-a-resend-after-improvement-of-situation You know, when the user wants to chan...
-
Feedback about the export data option
We have been using it as a data source to run our metrics. It's great but there should be an option to select which field ou want or not to export Right now there is a static set of fields, you can...
-
Can Explore be used to export to regularly export Zendesk Support data (.csv / xls)?
AnsweredMy idea is to build a query and place the columns that I need, plus a filter for the date. Is there an inconvenience in doing so?
-
Export data option
https://support.zendesk.com/hc/en-us/articles/203662346 The satisfaction score is included on the export, but not the rating date, any chance this can be included? Or Am I missing something? Is it ...
-
Not the best Zendesk tool for sure
Explore is for me one of the worse Zendesk tools, It's too damn hard to get something of it. It is not flexible and sometimes building a simple report is just a headache .. You might just export th...
-
Which BI tools/platforms do you use with Zendesk for reporting
AnsweredHello, I am not a big fan of Zendesk explorer, I believe it's too static and difficult to work with. What alternatives are there to this? In a previous company, we use to export via zendesk API to...