Jozsef Hajdu

Total activity

17
Last activity

August 02, 2022 06:19
Member since

May 13, 2021 00:13
Following

0 users
Followed by

0 users
Votes

1
Subscriptions

7

Activity overview

Latest activity by Jozsef Hajdu

Jozsef Hajdu created a post, August 02, 2022 06:13
Adding columns in the ticket list of a Customer
1. Community
2. Feedback - Ticketing System (Support)
I know that columns can be added in the View setting, but we would like to add columns when consulting the ticket list of a customer. Our case is that the brand column is missing, and we are unable...
- Jozsef Hajdu
- Edited August 02, 2022 06:19
- 3 followers
- 0 comments
- 0 votes
Jozsef Hajdu commented, April 17, 2022 17:51
Hi, our agents when they create a ticket and use the bold, etc from formatting ticket, it is sent with markdowns to the client: bold with ** and so on. Checked on Gmail and Yahoo as well. How could...
- View comment
- Jozsef Hajdu
- Created April 17, 2022 17:51
- 1 vote
Jozsef Hajdu created a post, January 25, 2022 14:05
Enable/disable attachment in a chat
Answered
1. Community
2. Feedback - Chat and Messaging (Chat)
Hi, it was requested by one of our Agents, that it would be nice to be able to enable as an Agent directly in the chat window for the user to attach an attachment. Since our Enterprize has disabled...
- Jozsef Hajdu
- Created January 25, 2022 14:05
- 2 followers
- 1 comment
- 0 votes
Jozsef Hajdu commented, January 14, 2022 13:06
Hi, is there a possibility to allow to an agent to enable file sending in a particular chat session? On the enterprises account file sending is globally off, but there are rare cases when for a cus...
- View comment
- Jozsef Hajdu
- Created January 14, 2022 13:06
- 0 votes
Jozsef Hajdu commented, August 18, 2021 13:15
Hi, I would like to fire a trigger only once per client: sending them a one time message. Even if I set fire once per visitor, if the user logs out and logs back again it will fire again. How could...
- View comment
- Jozsef Hajdu
- Created August 18, 2021 13:15
- 0 votes
Jozsef Hajdu commented, May 27, 2021 13:39
I have removed the permalink, and it is not working the suspension. It allowed from my email address to create a ticket
- View comment
- Jozsef Hajdu
- Created May 27, 2021 13:39
- 0 votes
Jozsef Hajdu commented, May 27, 2021 10:22
hi, we would like to block entire domain, but allow one email from that domain and everybody else. For now I have set: in the approve field like this: email@domain.com, in the blocked field reject:...
- View comment
- Jozsef Hajdu
- Created May 27, 2021 10:22
- 0 votes
Jozsef Hajdu commented, February 10, 2021 06:13
Thank you Ben!
- View comment
- Jozsef Hajdu
- Created February 10, 2021 06:13
- 0 votes
Jozsef Hajdu commented, January 28, 2021 15:20
Hey, our problem is, we have 2 brands, and the 2 brands share some customers/end users. We would like to import them in Zendesk, under the different brands and external ID's, but same emails. How c...
- View comment
- Jozsef Hajdu
- Created January 28, 2021 15:20
- 0 votes