Jozsef Hajdu
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Total activity32
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Last activity
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Activity overview
Latest activity by Jozsef Hajdu-
Jozsef Hajdu commented,
hi, our agents also requested that the ordering of the tabs should be editable, they would prefer to organize themselves or on admin level the ordering of the tabs: like newest one on the left, or ...
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Jozsef Hajdu commented,
hi, also our agents have requested to have the default reply channel the last channel used. For example if the ticket came through chat, then default reply channel is also chat. We are using agent ...
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Jozsef Hajdu commented,
hi, before Agent workspace (AW), we could see the device or OS the end-user is using, which is important in our business. Since we activated AW we no longer see in the tickets interface this inform...
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Jozsef Hajdu commented,
Hi, we use Enterprise Suite, I have cloned the Light agent role, since one Light agent role should access private groups and the other not. But the new role is considered as agent seat and is takin...
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Jozsef Hajdu commented,
hi, I do not see an Export possibility in the beta version, where and how do I add it?
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Jozsef Hajdu created a post,
Adding columns in the ticket list of a Customer
I know that columns can be added in the View setting, but we would like to add columns when consulting the ticket list of a customer. Our case is that the brand column is missing, and we are unable...
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Jozsef Hajdu commented,
Hi, our agents when they create a ticket and use the bold, etc from formatting ticket, it is sent with markdowns to the client: bold with ** and so on. Checked on Gmail and Yahoo as well. How could...
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Jozsef Hajdu created a post,
Enable/disable attachment in a chat
AnsweredHi, it was requested by one of our Agents, that it would be nice to be able to enable as an Agent directly in the chat window for the user to attach an attachment. Since our Enterprize has disabled...
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Jozsef Hajdu commented,
Hi, is there a possibility to allow to an agent to enable file sending in a particular chat session? On the enterprises account file sending is globally off, but there are rare cases when for a cus...
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Jozsef Hajdu commented,
Hi, I would like to fire a trigger only once per client: sending them a one time message. Even if I set fire once per visitor, if the user logs out and logs back again it will fire again. How could...