Jozsef Hajdu
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Recent activity by Jozsef Hajdu-
Hi, I am receiving the same [422] error for a few weeks now, the json looks like this: {"ticket":{% assign has_attachment = false %}{% for comment in ticket.comments %}{% if comment.attachments.si...
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hi, our agents also requested that the ordering of the tabs should be editable, they would prefer to organize themselves or on admin level the ordering of the tabs: like newest one on the left, or ...
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hi, also our agents have requested to have the default reply channel the last channel used. For example if the ticket came through chat, then default reply channel is also chat. We are using agent ...
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hi, before Agent workspace (AW), we could see the device or OS the end-user is using, which is important in our business. Since we activated AW we no longer see in the tickets interface this inform...
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Hi, we use Enterprise Suite, I have cloned the Light agent role, since one Light agent role should access private groups and the other not. But the new role is considered as agent seat and is takin...
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hi, I do not see an Export possibility in the beta version, where and how do I add it?
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Hi, our agents when they create a ticket and use the bold, etc from formatting ticket, it is sent with markdowns to the client: bold with ** and so on. Checked on Gmail and Yahoo as well. How could...
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Hi, is there a possibility to allow to an agent to enable file sending in a particular chat session? On the enterprises account file sending is globally off, but there are rare cases when for a cus...
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Hi, I would like to fire a trigger only once per client: sending them a one time message. Even if I set fire once per visitor, if the user logs out and logs back again it will fire again. How could...
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I have removed the permalink, and it is not working the suspension. It allowed from my email address to create a ticket