M. A.

1. Community
2. Feedback - Help Center (Guide)
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

I am seeing that for the past 3+ years customers have been begging for the most simple basic feature (that should be expected in V1) and that is adding the "priority" column to the requests search....

• View comment
• M. A.
• Created December 28, 2017 22:15
• 2 votes

1. Community
2. Feedback - Help Center (Guide)
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

When a customer ticket is waiting for an internal fix, it goes to an "On-Hold" status. When customers view their open tickets, this ticket shows as "Open", even if they click on the ticket, it stil...

• View comment
• M. A.
• Created March 15, 2018 22:35
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Ability to show On-hold Status on Customer Portal

Clearly allowing customers to see the "on-hold" status is very important to the Zendesk customers as stated above. BUT, the response I keep hearing from Zendesk is that "This isn't something on the...

• View comment
• M. A.
• Created April 27, 2018 15:47
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Ability to show On-hold Status on Customer Portal

I just like to know, what features is Zendesk adding if they are not doing this important feature? I can easily create a top 10 list after 15 min of going through the software. What does it take to...

• View comment
• M. A.
• Created November 30, 2018 02:23
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Ability to show On-hold Status on Customer Portal

It looks like customers priorities are different from Zendesk's product management priorities! Why the disconnect? My own customers have issues with the ticket reporting tool (Zendesk) but not with...

• View comment
• M. A.
• Created May 18, 2018 17:54
• 0 votes