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Maring Eberlein's Avatar

Maring Eberlein

Joined May 13, 2021

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Last activity Jan 21, 2022

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Latest activity by Maring Eberlein

Maring Eberlein commented,

CommentLive chat departments, triggers, operating hours, and routing

Hello,

We want the functionality described here, where chats route to the appropriate department even if there are no agents online. That said, we don't want any 'lost' chats. Can someone elaborate on what this means?

Ideally, if a chat goes to a department which is not online, then the chat would register as a missed or offline chat, create a ticket, and our agents can follow up in the ticket when the team is back online.

Thanks!

Maring

View comment · Posted Dec 13, 2021 · Maring Eberlein

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