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ILGM Sr Tech Specialist

Joined Jun 27, 2023

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Last activity Sep 28, 2023

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Latest activity by ILGM Sr Tech Specialist

ILGM Sr Tech Specialist commented,

Community comment Feedback - Ticketing system (Support)

View comment · Posted Sep 28, 2023 · ILGM Sr Tech Specialist

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ILGM Sr Tech Specialist commented,

CommentSetting up Agent Workspace

Yes, please switch it back. Whoever came up with this idea, clearly doesn't understand user interfaces in the flow of data in a communications thread. This is 100% unnatural!

View comment · Posted Jul 20, 2023 · ILGM Sr Tech Specialist

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ILGM Sr Tech Specialist commented,

CommentSetting up Agent Workspace

I have already rolled it back - but the message is that you are forcing this change in something next month or two.

And yes, I know you're not deliberately trying to piss people off!

View comment · Edited Jun 27, 2023 · ILGM Sr Tech Specialist

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ILGM Sr Tech Specialist commented,

CommentSetting up Agent Workspace

Totally NOT a fan of the editing window moved to the bottom. This is NOT natural and it is the BIGGEST reason I DON'T use the iPad App!

I know you guys are the 9000-pound gorilla in this market! Just because you're the biggest in the cage does it mean you're always right? Sometimes you need to listen to customers and sometimes you just need to leave things the way they are. User interfaces are a brain memory action, especially for those that live in an app every working hour. You can't screw with a workflow like this, all it does is mess with people's brains or slows them down.  There's absolutely no logical reason to do something like this!

FYY: I am only talking about changing the Editor location.

View comment · Edited Jun 27, 2023 · ILGM Sr Tech Specialist

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