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Scott Davis

Joined May 13, 2021

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Last activity Mar 08, 2024

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ACTIVITY OVERVIEW

Latest activity by Scott Davis

Scott Davis commented,

Community comment Feedback - Ticketing system (Support)

+ 1. We just move to the new agent workspace, and alas, are also missing the subject in the tabs.

 It is easier to keep track of tickets when using the subject, not the submitter. We have submitters who submit many tickets.

View comment · Posted Sep 20, 2022 · Scott Davis

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Scott Davis commented,

CommentBusiness rules

currently,

{{ticket.url}} does not render as a clickable URL in email notifications. is there a way to do this?

View comment · Posted Jun 30, 2021 · Scott Davis

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Scott Davis commented,

CommentTicket customization

I've created a custom text field called URL. is displays on the left side of the agent interface in support. Is there a way to make it clickable? Right now it's just text. Perhaps a new custom field with type URL could be implemented in future releases?

View comment · Posted Jun 30, 2021 · Scott Davis

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