Scott Davis

1. Community
2. Feedback - Ticketing System (Support)
3. Show ticket title in tab, not requester name

+ 1. We just move to the new agent workspace, and alas, are also missing the subject in the tabs.  It is easier to keep track of tickets when using the subject, not the submitter. We have submitter...

• View comment
• Scott Davis
• Created September 20, 2022 16:14
• 1 vote

1. Objects and rules
2. ...
3. Business rules
4. Using placeholders

currently, {{ticket.url}} does not render as a clickable URL in email notifications. is there a way to do this?

• View comment
• Scott Davis
• Created June 30, 2021 18:35
• 0 votes

1. Support
2. ...
3. Ticket customization
4. Adding custom fields to your tickets and support request form

I've created a custom text field called URL. is displays on the left side of the agent interface in support. Is there a way to make it clickable? Right now it's just text. Perhaps a new custom fiel...

• View comment
• Scott Davis
• Created June 30, 2021 18:25
• 0 votes