Jason Walker

+1 At least provide some workaround. I have thought of many ways to do this but none are desirable. 

1. Used Zapier to post to a Yammer group. That would then post to the Yammer group for all inbound comments. Still need outbound. 

2. Used Salesforce integration. This only works for people that have Salesforce accounts and the have to check manually. 

3. Used an outlook rule on my inbox to CC a distro list. This works for inbound comments and not outbound. So we have manually add distro to CC on first response. 

4. The last would be the most ideal if you are not going to add this feature. Give me a free user account that I can tie a "distro list" email address too.

 

There had to be a better way to do this! PLEASE!

 

 

 

 

+1 Really need a way to auto CC team members on new tickets!