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Owen Pickford
Joined May 13, 2021
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Last activity Oct 22, 2021
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Latest activity by Owen Pickford
Owen Pickford commented,
Community comment Feedback - Ticketing system (Support)
+1 to removing all CCs. This would also be sufficient for our purposes.
This became abundantly apparent when I noticed that you can't control the information that is added to a ticket when recovering a suspended ticket as a comment in an existing ticket. Currently our agents have to recover the suspended ticket as a new ticket, remove the CCs then merge the ticket.
View comment · Posted May 31, 2013 · Owen Pickford
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