Trinity Opoka

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3. Answer bot: Exclude articles via label

I'm also in on this and would love to exclude articles as there are not as many of these as there are articles that we want recommended. Amy Spagnolo a Zendesk agent helped me today letting me know...

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• Trinity Opoka
• Created March 21, 2023 21:34
• 0 votes

1. Support
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3. Service Level Agreements (SLA), macros, and CSAT
4. How can I track satisfaction ratings with comments?

Thank you, Dave.

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• Trinity Opoka
• Created May 10, 2022 15:00
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1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. How can I track satisfaction ratings with comments?

Thanks Jason Schaeffer. Is there specifically information on benchmarking how many bad scores we should strive to change to good?

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• Trinity Opoka
• Created May 09, 2022 19:04
• 0 votes

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. How can I track satisfaction ratings with comments?

How can I find more information on benchmarking bad to good satisfaction ratings? We want to concentrate to turning bad satisfaction ratings around, but I need a benchmark.

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• Trinity Opoka
• Created April 25, 2022 23:03
• 0 votes

1. Support
2. ...
3. Zendesk basics
4. Planning your workflow

Is it best to go through the training before working on a launch plan?

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• Trinity Opoka
• Created February 17, 2021 02:29
• -2 votes