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Kelly M.'s Avatar

Kelly M.

Joined May 13, 2021

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Last activity Oct 22, 2021

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Latest activity by Kelly M.

Kelly M. commented,

Community comment Q&A - Reporting and analytics

Here is the pie chart I am working with:

And here is (kind of, sort of) what I'm hoping to be able to add to individual agent dashboards (only in a perfect world it would also display only the highlighted agent's name):


Thanks!

View comment · Posted Jul 01, 2021 · Kelly M.

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Kelly M. created a post,

Post Q&A - Reporting and analytics

Hi! I am trying to create a pie chart showing the percent of total tickets solved per agent in a given time period -- however I'd like to highlight individual "slices" to share with each agent their own percentage of total without showing details for all other agents.

Hiding any data just removes it from the chart -- I'd like to keep the full total (the whole pie), but just display data for one particular segment at a time.

My current metric is set at COUNT(Solved Tickets), with rows as a Set I created of all our current agents by Assignee Name. The pie I get as a result is perfect for displaying all the details -- but I cannot figure out how to call out just *one* slice to display in a dashboard.

While not precisely what I'm going for, the best example would be what's highlighted when you hover over one agent's name in the legend and it dulls out all the other pie pieces.

Happy to share a couple screen shots if it helps to illustrate.

Posted Jul 01, 2021 · Kelly M.

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Kelly M. commented,

CommentSetting up and using Text

That was it! An ancient trigger slipped in and rerouted it. Thanks!

View comment · Posted Apr 13, 2021 · Kelly M.

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Kelly M. commented,

CommentSetting up and using Text

I have 2 phone numbers set up to receive text messages and am trying to route texts sent to one of the numbers to a specific group (and hence a specific view) within Zendesk. Although I have the text phone number set to route to this group, incoming text messages to that number are still appearing in my main support group and not the specified one. Am I missing something?

View comment · Posted Apr 12, 2021 · Kelly M.

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