Kelly M.

1. Talk
2. ...
3. Setting up and using Text
4. Adding and managing Text numbers

I have 2 phone numbers set up to receive text messages and am trying to route texts sent to one of the numbers to a specific group (and hence a specific view) within Zendesk. Although I have the te...

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• Kelly M.
• Created April 12, 2021 20:45
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Highlight only specific slice in Explore pie chart?

Here is the pie chart I am working with: And here is (kind of, sort of) what I'm hoping to be able to add to individual agent dashboards (only in a perfect world it would also display only the high...

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• Kelly M.
• Created July 01, 2021 16:34
• 0 votes

1. Talk
2. ...
3. Setting up and using Text
4. Adding and managing Text numbers

That was it! An ancient trigger slipped in and rerouted it. Thanks!

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• Kelly M.
• Created April 13, 2021 12:34
• 0 votes