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Anton Verhelst

Joined May 13, 2021

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Last activity Dec 12, 2024

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ACTIVITY OVERVIEW

Latest activity by Anton Verhelst

Anton Verhelst commented,

Community comment Feedback - Voice (Talk)

Any update here? Is this on the roadmap?

View comment · Posted Dec 12, 2024 · Anton Verhelst

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Anton Verhelst commented,

CommentManaging Talk

I use Talk with Omnichannel routing.

When I call during business hours, I get the waiting music and after a set time a message in English saying no agents are available and to try again later.

I can not find where to add my greeting for that specific message.

View comment · Posted Oct 29, 2024 · Anton Verhelst

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Anton Verhelst commented,

CommentTicket basics

What is RECENT? The article mentions it only shows recent articles, but does not mention the time frame of recent.

View comment · Edited Aug 22, 2024 · Anton Verhelst

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Anton Verhelst commented,

CommentUsing legacy AI agent functionality

Hi Helvijs Vigners 

try 

username: admin@email.com/token

password: API-token

 

example:

username: anton@company.com/token

Password: Xapg12eJ15I4HRTGkj3

View comment · Posted Jul 01, 2024 · Anton Verhelst

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Anton Verhelst commented,

CommentRouting

Hi Barry Neary yes please enable this for my account.

Is this something that will be a feature we can enable ourself in the Admin Center?

View comment · Posted May 08, 2024 · Anton Verhelst

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Anton Verhelst commented,

CommentRouting

How does the assignment to queues work when updating a ticket? Does it work like triggers, that on every update it will check all conditions of the queues until it matches?

I have tickets that were routed to group A, assignee X, then assigned to group B (not to an assignee) but the ticket is not added to a queue anymore

View comment · Posted May 08, 2024 · Anton Verhelst

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Anton Verhelst commented,

CommentExplore recipes

Hi, the article in the header mentions this is Enterprise (Plus) only, but the recipe mentions Zendesk Explore Professional or Enterprise. 

Can someone confirm which Suite plan I need for this to work?

View comment · Posted May 07, 2024 · Anton Verhelst

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Anton Verhelst commented,

CommentMeasuring success

Can we change the CSAT messaging message in any way?

View comment · Posted Apr 22, 2024 · Anton Verhelst

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Anton Verhelst commented,

CommentRouting

Is it expected behaviour that tickets in a Pending status also get reassigned via Omnichannel?

This ticket is set to Pending, unassigned and then the omnichannel routing tries to assign it to an agent.

View comment · Posted Jan 12, 2024 · Anton Verhelst

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Anton Verhelst commented,

CommentZendesk messaging

+1 for Anton

View comment · Posted Sep 13, 2023 · Anton Verhelst

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