Anton
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Last activity
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Activity overview
Latest activity by Anton-
Anton commented,
brandon tidd There are no User roles in Suite professional. Any idea where we can remove acces there?
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Anton commented,
In the Suite professional, Talk agents can also access the dashboard. Can we somehow disable this?
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Anton commented,
How do you delete a bot?
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Anton commented,
Hi, is this also available for non-US numbers?
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Anton commented,
Will there be any form of live dashboard for Messaging? Within Business hours I'd like my agents to provide live chat support using Messaging, but when moving to Messaging I seem to lose the overvi...
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Anton commented,
The Sunshine profile and events feature is available for customers on the Suite Enterprise Plan or above. Yet I have a Professional plan customer where it just shows. Is this information correct?
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Anton commented,
Can I change the default country code when dialing a new number in the ZD Talk app?It defaults as US but we're located in the UK.
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Anton commented,
Hi, I have an FTE report/dashboard that reports on solved tickets per channel with an assignee name filter. I'd like to set up daily scheduling so each of my agents receives a personal report. So d...
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Anton created a post,
Reassigning a ticket back to the original assignee
In this use case, tickets are received from the customer (requester).An agent will pick up the ticket and become the assignee.He will then use a macro to assign the ticket (and add info in an inter...
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Anton created a post,
Default discount and markup in Sell
AnsweredWhen using the product catalog in Sell you can set a discount and markup on a product. Can we set a default markup and discount so I don't have to add it to each product individually and it is pref...