Anton Verhelst
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Total activity65
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Last activity
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Activity overview
Latest activity by Anton Verhelst-
Anton Verhelst commented,
When I start a side conversation with another Support instance, I don't get any replies on the side conversation. How can I fix this? (Ticket sharing is not an option in this example)
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Anton Verhelst commented,
Jeremy Watkin These are the steps I've taken: In the Chat Dashboard, go to Settings > Departments and enable the teams that should be able to receive the incoming messages. Next go to Settings > Ro...
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Anton Verhelst commented,
What happens if 2 agents have a ticket open at the same time? Will the time be tracked twice?
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Anton Verhelst commented,
Can someone confirm that the Chats: The total number of chats during the selected date range. does not include the missed chats?
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Anton Verhelst commented,
I've created a dropdown ticket field in support named star rating numbers. I want to calculate the average for the values (1 to 5) of this dropdown. When I use NUMBER([star rating numbers]) I shoul...
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Anton Verhelst commented,
Hi, I found the answer to my question, maybe this could be added to the article: in order to make assigned routing work you should also enable the chat department.
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Anton Verhelst commented,
When a messaging request comes in "A notification is broadcast to all agents, informing them that a request has been received." Is there any way to limit this notification (the conversations button...
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Anton Verhelst commented,
Brandon Tidd There are no User roles in Suite professional. Any idea where we can remove acces there?
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Anton Verhelst commented,
In the Suite professional, Talk agents can also access the dashboard. Can we somehow disable this?
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Anton Verhelst commented,
How do you delete a bot?