Anton Verhelst
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Total activity86
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Last activity
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Votes17
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Activity overview
Latest activity by Anton Verhelst-
Anton Verhelst commented,
For the branch by condition you state that "You can use the Branch by condition step to send different responses based on an end user's VIP or membership status." How does that work? Because I can'...
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Anton Verhelst commented,
+1
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Anton Verhelst commented,
Hi is there a way to disable the automatic voice reading back the number the customer wants to be called back on?
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Anton Verhelst commented,
Aimee Spanier Lisa Tam Hi, I'd like to come back to this one: "We are also working on a piece of work that allows you to pass bot context(ie options clicked) to agent workspace for better routing a...
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Anton Verhelst commented,
Anne Ronalter I know this is an option in the flow builder, but I'm talking about the Fallback option. When that is selected and Answer bot suggests answers, no follow-up is shown. It says "Here ar...
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Anton Verhelst commented,
when a customer manually types a question, Answer bot will suggest articles and should ask if it was helpful. It does not do that anymore. Is that a bug or a setting?
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Anton Verhelst commented,
Lisa Tam any update on this: "We are also working on a piece of work that allows you to pass bot context(ie options clicked) to agent workspace for better routing and triaging" In June you mentione...
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Anton Verhelst commented,
When I delete tickets, all data is removed from Explore but not the "Agents update"-tab and "backlog"-data. How can we remove this as well?
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Anton Verhelst commented,
When I start a side conversation with another Support instance, I don't get any replies on the side conversation. How can I fix this? (Ticket sharing is not an option in this example)
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Anton Verhelst commented,
Jeremy Watkin These are the steps I've taken: In the Chat Dashboard, go to Settings > Departments and enable the teams that should be able to receive the incoming messages. Next go to Settings > Ro...