Anton Verhelst
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Total activity76
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Last activity
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Activity overview
Latest activity by Anton Verhelst-
Anton Verhelst commented,
Aimee Spanier Lisa Tam Hi, I'd like to come back to this one: "We are also working on a piece of work that allows you to pass bot context(ie options clicked) to agent workspace for better routing a...
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Anton Verhelst commented,
Anne Ronalter I know this is an option in the flow builder, but I'm talking about the Fallback option. When that is selected and Answer bot suggests answers, no follow-up is shown. It says "Here ar...
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Anton Verhelst commented,
when a customer manually types a question, Answer bot will suggest articles and should ask if it was helpful. It does not do that anymore. Is that a bug or a setting?
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Anton Verhelst commented,
Lisa Tam any update on this: "We are also working on a piece of work that allows you to pass bot context(ie options clicked) to agent workspace for better routing and triaging" In June you mentione...
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Anton Verhelst commented,
When I delete tickets, all data is removed from Explore but not the "Agents update"-tab and "backlog"-data. How can we remove this as well?
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Anton Verhelst commented,
When I start a side conversation with another Support instance, I don't get any replies on the side conversation. How can I fix this? (Ticket sharing is not an option in this example)
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Anton Verhelst commented,
Jeremy Watkin These are the steps I've taken: In the Chat Dashboard, go to Settings > Departments and enable the teams that should be able to receive the incoming messages. Next go to Settings > Ro...
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Anton Verhelst commented,
What happens if 2 agents have a ticket open at the same time? Will the time be tracked twice?
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Anton Verhelst commented,
Can someone confirm that the Chats: The total number of chats during the selected date range. does not include the missed chats?
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Anton Verhelst commented,
I've created a dropdown ticket field in support named star rating numbers. I want to calculate the average for the values (1 to 5) of this dropdown. When I use NUMBER([star rating numbers]) I shoul...