Jo Smith
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Activity overview
Latest activity by Jo Smith-
Jo Smith commented,
Thank you, so the time recorded at Submit is the time the agent records? For example a ticket could be open for an hour, but the agent only actually spent 1/2 hour working on it. The agent may th...
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Jo Smith commented,
Hi there, Can you advise, does the handling time record according to the time on the Time Tracking when you submit the ticket as Solved etc. (as the end user can alter this), or does it submit the ...
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Jo Smith created a post,
Time Spent per updater per ticket
AnsweredIs it possible to create a report that will show the time spent per updater, rather than assignee, per ticket. Multiple agents can assist with one ticket and it is this I am trying to capture.