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Alex Short

Joined May 13, 2021

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Last activity Oct 16, 2021

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ACTIVITY OVERVIEW

Latest activity by Alex Short

Alex Short commented,

CommentSecurity and user access in Zendesk Support

Hi Zendesk - 

Can we please have the understanding of how to do the below? 

1. A user(our client)  does some action in our website. (e.g: filling a form) and we have their email address in our database. Note that user does not send any email to anybody. He/she just clicks on a button or fills a form.

2. Our backend calls Zendesk API

3. Zendesk should create a ticket , in a way that it seems our client has created this ticket (the ticket should be ready to be replied to the email of our client)

 

Is this possible? Thank you

View comment · Posted Mar 03, 2021 · Alex Short

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Alex Short commented,

CommentSecurity and user access in Zendesk Support

Hi Zendesk - 

Can we please have the understanding of how to do the below? 

1. A user(our client)  does some action in our website. (e.g: filling a form) and we have their email address in our database. Note that user does not send any email to anybody. He/she just clicks on a button or fills a form.

2. Our backend calls Zendesk API

3. Zendesk should create a ticket , in a way that it seems our client has created this ticket (the ticket should be ready to be replied to the email of our client)

 

Is this possible? Thank you

View comment · Posted Feb 25, 2021 · Alex Short

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