James Beniston
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Total activity48
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Last activity
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Activity overview
Latest activity by James Beniston-
James Beniston commented,
I am looking for a way to export all users // and organisations separately to csv or xml that includes the primary and where listed the secondary etc. telephone numbers. The standard options above ...
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James Beniston commented,
This would be awesome and something I already struggle with while using 3CX. If a customer pro actively decides to have a call back or leave us a vmail this should not count as abandoned.
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James Beniston commented,
Can only agree with this request. Our operation is spread across multiple European languages so we would need any menu message prompts to be available in each of the languages we are servicing.
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James Beniston commented,
Totally agree with all suggestions here. Anything associated with managing numbers / queue's needs to be as granular as possible.
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James Beniston commented,
Thanks for coming back on this Jason, much appreciated! Should this answer bot code work from within Dynamic Content: {% if answer_bot.article_count > 0 %}{{answer_bot.article_list}}{{answer_bot.fi...
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James Beniston commented,
This looks so exciting, cannot wait to get it setup! Two questions: Can the answer bot placeholders be used inside of dynamic content? Can this be used across several different languages?
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James Beniston commented,
We use this app A LOT for mail & phone support. When linking an article to a public reply the hyperlink displayed is concise and hidden behind the article name which looks great. When using this fo...
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James Beniston created a post,
Set assignee and group based upon end user country
AnsweredSeveral of our support agents work across more than one group, for example an agent in Netherlands may also support a customer in Belgium. Currently we have two separate groups for these teams in Z...
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James Beniston commented,
This is possible already?We are using the agent workspace and can already search our guide centre and link articles. The bigger issue for me is when you add in the links to your guide articles they...
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James Beniston commented,
Can only agree, this looks horrible and really unprofessional...