Jay Nelson
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Total activity20
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes2
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Activity overview
Latest activity by Jay Nelson-
Jay Nelson commented,
This still does not solve for the broken Administration of Agents. User Roles and Group management (departments for chat) are maintained in 2 different places. These should be in 1 place!!!!!
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Jay Nelson commented,
Any reply to April's comment on March 17th? The Triggers and Macros allow for functions to add Followers easily, but now if a user has followed to many items or wants to unfollow tickets, they hav...
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Jay Nelson commented,
But for a user to generate an OAuth token that matches their user and scope, we would need to enable password API auth. This would allow all users to generate a token during this time period. Woul...
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Jay Nelson created a post,
Zendesk APIs - Token Security
Currently today Zendesk API Tokens do not offer enough security to allow non-admin teams to have access to tokens. As Zendesk does not validate a specific user to a token, or what a token has perm...
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Jay Nelson created a post,
Zendesk Trigger condition - Current User Custom Fields
Currently triggers can source Requester Custom Fields as part of their conditions. It would be great to source Current User Custom Fields as part of the available rules. Example: A user to fully ...
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Jay Nelson created a post,
Zendesk Trigger condition - Current User in Group
We often find the need for different trigger handling based on users groups. This means that the 'Current user is (agent)' is to broad of a condition. Example - Having an action on if the current ...
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Jay Nelson commented,
@Simon you need to add the /hc/en-us/ to ensure you are navigating to the help center.
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Jay Nelson commented,
It would also be useful if Zendesk offered a Chrome extension that would allow for ticket links opened outside of the existing Zendesk UI to join into the same Zendesk browser tab. The idea that Ze...
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Jay Nelson commented,
Will there ever be support for pathing on the host mapping? This would allow for usage of multiple tools during transitions and make the platform more versatile. https://subdomain.domain.com/<path>