Jay Nelson
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Total activity20
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Last activity
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Recent activity by Jay Nelson-
This still does not solve for the broken Administration of Agents. User Roles and Group management (departments for chat) are maintained in 2 different places. These should be in 1 place!!!!!
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Any reply to April's comment on March 17th? The Triggers and Macros allow for functions to add Followers easily, but now if a user has followed to many items or wants to unfollow tickets, they hav...
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But for a user to generate an OAuth token that matches their user and scope, we would need to enable password API auth. This would allow all users to generate a token during this time period. Woul...
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@Simon you need to add the /hc/en-us/ to ensure you are navigating to the help center.
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It would also be useful if Zendesk offered a Chrome extension that would allow for ticket links opened outside of the existing Zendesk UI to join into the same Zendesk browser tab. The idea that Ze...
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Will there ever be support for pathing on the host mapping? This would allow for usage of multiple tools during transitions and make the platform more versatile. https://subdomain.domain.com/<path>