Jay Nelson
-
Total activity20
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes2
-
Subscriptions9
Posts
Recent activity by Jay Nelson-
Zendesk APIs - Token Security
Currently today Zendesk API Tokens do not offer enough security to allow non-admin teams to have access to tokens. As Zendesk does not validate a specific user to a token, or what a token has perm...
-
Zendesk Trigger condition - Current User Custom Fields
Currently triggers can source Requester Custom Fields as part of their conditions. It would be great to source Current User Custom Fields as part of the available rules. Example: A user to fully ...
-
Zendesk Trigger condition - Current User in Group
We often find the need for different trigger handling based on users groups. This means that the 'Current user is (agent)' is to broad of a condition. Example - Having an action on if the current ...