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Kerry Washington's Avatar

Kerry Washington

Joined May 13, 2021

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Last activity Oct 16, 2021

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Latest activity by Kerry Washington

Kerry Washington commented,

CommentSetting up Zendesk Guide

Following the step show above, we still are unable to save to the CNAME DNS record.

When you browse to the subdomain, it directs to a Zendesk 404 page.  So, it suggests the routing is somewhat correct.

Is it a problem on the Zendesk side?

View comment · Posted Apr 16, 2021 · Kerry Washington

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Kerry Washington commented,

CommentSetting up Zendesk Guide

The article does not map to my attempt to Host Mapping. 
We setup the CNAME and the DNS is forward users to my domain: support.lite-wallet.org.
That is setup properly and we know because when  you click on it, it redirects to Zendesk.

However, the page is the 404 type page.

Furthermore, in my dashboard when i try to set the domain into the host mapping window, it gives an error saying the CNAME is mis -set.  Can someone help?

View comment · Posted Apr 07, 2021 · Kerry Washington

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