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Mandy Maleta

Joined May 13, 2021

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Last activity Oct 16, 2021

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ACTIVITY OVERVIEW

Latest activity by Mandy Maleta

Mandy Maleta commented,

CommentManaging your email

Just to confirm - I can list specific emails in my allow list and put an * in my blocklist? By doing so only those email within the allowlist can submit support request via web widget and submit request link in help center and all others will not be able to.....? I ask because I tried this specific setup with one of my other emails and my tickets are still getting through. They aren't even going to a "suspended" queue. 

View comment · Posted Jan 25, 2021 · Mandy Maleta

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Mandy Maleta commented,

CommentCustomer management and profiles

Thanks! I've tried the allow and block list option too but it is not working as I had hoped. I may hop over there and ask a few questions as well. Thanks again!

View comment · Posted Jan 25, 2021 · Mandy Maleta

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Mandy Maleta commented,

CommentCustomer management and profiles

Thanks, Amy. I actually need it set for the following scenario - I have folks that have access to a set of course materials for 8 weeks. During those 8 weeks they can submit tickets for help. After those 8 weeks they can still have access to the help center, but no longer submit tickets for help. Is that possible to setup? 

View comment · Posted Jan 25, 2021 · Mandy Maleta

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Mandy Maleta commented,

CommentCustomer management and profiles

Is there a way to edit an end-users access so that they can still access the help center, but not the web widget (basically only able to see help center articles but unable to submit any support tickets)? 

View comment · Posted Jan 22, 2021 · Mandy Maleta

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