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Paul Reeves
Joined May 13, 2021
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Last activity Oct 22, 2021
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Latest activity by Paul Reeves
Paul Reeves commented,
Community comment Feedback - Ticketing system (Support)
It's financially painful as well. We use CC to communicate to stakeholders per an SLA during escalations. WHEN an agent gets this wrong, it can cost us money and do real harm to a relationship. Now we have to rely on training and workarounds that all require an agent following a manual process to add the right people. Very lame.
View comment · Posted Dec 09, 2017 · Paul Reeves
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