Lauren Smith

1. Agent guide
2. Ticket automation and collaboration
3. About side conversations

Hi @... Why is the default behavior for side conversations that the assignee on the ticket doesn’t receive emails? What is the thinking behind that? 

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• Lauren Smith
• Created July 11, 2022 09:20
• 0 votes

1. Support
2. ...
3. General questions and issues about tickets
4. Why are end-user comments showing up as internal notes?

Hi @..., out of interest do you mind sharing which platform you migrated to? 

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• Lauren Smith
• Created June 28, 2022 13:12
• 0 votes

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Verifying articles that need review

Hi Zendesk, when an article is awaiting verification can it still be viewed by users within the Help Centre? Or is it intermittently 'taken off the shelf'? 

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• Lauren Smith
• Created November 24, 2021 22:16
• 0 votes

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Reordering knowledge base content within categories and sections

Hi team, please advise on how I can filter published Articles A-Z as I do not currently have this functionality. I have tried this option already: 

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• Lauren Smith
• Created March 01, 2021 14:30
• 0 votes