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Kaela Chandrasekaran's Avatar

Kaela Chandrasekaran

Joined May 13, 2021

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Last activity Jun 09, 2022

GoEnvoy.co

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ACTIVITY OVERVIEW

Latest activity by Kaela Chandrasekaran

Kaela Chandrasekaran commented,

Community comment Developer - Zendesk APIs

Can you share your code? Where are you calling the api from?

View comment · Posted Feb 10, 2022 · Kaela Chandrasekaran

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Kaela Chandrasekaran commented,

CommentSingle sign-on

Hi Darenne -

Are you saying that one could write a routing script that would send users to standard Zendesk auth for some brands but to an SSO page for others? I understand sending users to different SSO pages based on brand but with both returning JWT tokens. I wasn't aware you can use Zendesk native auth as an option.  

View comment · Posted Feb 09, 2022 · Kaela Chandrasekaran

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Kaela Chandrasekaran created a post,

Post Developer - Zendesk APIs

I am wondering if you can back date community comments (as part of a migration). In the past, you could not but I half remember that this changed. In the documentation it says:

"When the comment was created. *Writable on create by Help Center managers -- see Create Comment"

but Create Post Comment does not have any information on create date. Can you confirm that setting date is possible?

https://developer.zendesk.com/api-reference/help_center/help-center-api/post_comments/#create-post-comment

Posted Nov 02, 2021 · Kaela Chandrasekaran

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Kaela Chandrasekaran commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

I have a similar error - my setting is in a value of custom header but it looks blank when reaching the remote server. I have confirmed that the remote server does not echo back the value. Is there an issue with using a secure setting like this:

"cors": true,
"url":metadataSettings.baseUrl
"method":"POST",
"headers": {
"Accept":"application/json",
"abc-app-key":"{{setting.appkey}}",
"Content-Type":"application/json"
},
"secure":true,
"data":"{'appTypeID':4,}"

View comment · Posted Oct 04, 2021 · Kaela Chandrasekaran

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Kaela Chandrasekaran commented,

CommentUsing help center search

I would like to be able to set the base URL for my sources. For example, if my blog is at www.[domain].com/blog I want the source link to go there. Currently, it looks like the link is autogenerated to www.[domain].com URL. I can change this via customization in the theme but it would be nice to have that as part of the create source API. Is that something you may support in the future?

View comment · Posted Aug 03, 2021 · Kaela Chandrasekaran

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