Kevin

1. Community
2. Tips from users - Zendesk Suite
3. Automated follow-up comments for Pending tickets (public or internal)

Thanks for the update Jay! Disregard my point 1. The ticket commenting works in the method you described. I just assumed you would be able to reach the target URL, and because I couldn't, thought i...

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• Kevin
• Created September 29, 2015 19:05
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1. Community
2. Tips from users - Zendesk Suite
3. Automated follow-up comments for Pending tickets (public or internal)

As an update, adding 'Ticket Tags doesn't contain = solve_ticket' to the conditions corrected my #3 issue above.

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• Kevin
• Created September 29, 2015 17:34
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1. Community
2. Tips from users - Zendesk Suite
3. Automated follow-up comments for Pending tickets (public or internal)

Great stuff! This has been a thorn in my side for a long time. I'm having some challenges implementing though:1. The URL target is not working when i visit it directly, but the test says 'message s...

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• Kevin
• Created September 28, 2015 20:46
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