Matt Kozovski

1. People
2. ...
3. Team members and groups
4. Creating custom unified agent statuses

Seconding Kenny Rohan's request. While having a custom status is nice, it's imperative for management to be able to view exactly said status. 

• View comment
• Matt Kozovski
• Created September 06, 2023 13:46
• 1 vote

1. Support
2. ...
3. Ticket automation and collaboration
4. Activating and deactivating side conversations

Hi @... We're on an Enterprise plan.

• View comment
• Matt Kozovski
• Created March 24, 2021 19:01
• 0 votes

1. Support
2. ...
3. Ticket automation and collaboration
4. Activating and deactivating side conversations

Hi there, I'm the administrator of our team, however, I am unable to locate this feature/option in my Admin>Settings>Tickets    

• View comment
• Matt Kozovski
• Created March 24, 2021 15:56
• 1 vote