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Daniel Bechtel
Joined Oct 22, 2021
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Last activity Oct 26, 2021
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Latest activity by Daniel Bechtel
Daniel Bechtel commented,
+100
This is an enterprise must have functionality. You cannot evaluate the effectiveness, performance, needs, etc. if issues are split over potentially multiple organizations especially if your source is outside of Zendesk like an CRM system like Salesforce or others where organizations change and merge continuously.
View comment · Posted Mar 12, 2015 · Daniel Bechtel
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Daniel Bechtel commented,
+1
especially when working with external CRM systems and organizations get merged all the time like in Salesforce.
Once a ticket is closed it is stuck under the "old" organization. You will not get a comprehensive view of all issues for "one" organization.
View comment · Posted Aug 14, 2014 · Daniel Bechtel
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