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Daniel Bechtel

Joined Oct 22, 2021

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Last activity Oct 26, 2021

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ACTIVITY OVERVIEW

Latest activity by Daniel Bechtel

Daniel Bechtel commented,

Community comment Feedback - Ticketing system (Support)

+100

This is an enterprise must have functionality. You cannot evaluate the effectiveness, performance, needs, etc. if issues are split over potentially multiple organizations especially if your source is outside of Zendesk like an CRM system like Salesforce or others where organizations change and merge continuously.

View comment · Posted Mar 12, 2015 · Daniel Bechtel

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Daniel Bechtel commented,

Community comment Feedback - Ticketing system (Support)

+1

especially when working with external CRM systems and organizations get merged all the time like in Salesforce.

Once a ticket is closed it is stuck under the "old" organization. You will not get a comprehensive view of all issues for "one" organization.

View comment · Posted Aug 14, 2014 · Daniel Bechtel

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