Suzana Bueno
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Total activity13
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Last activity
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Activity overview
Latest activity by Suzana Bueno-
Suzana Bueno commented,
@Chris yes, there is a copy! You can click on "View all events" to track all triggers and automations that worked on a ticket, and from there you can see all notifications the users received. You c...
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Suzana Bueno created a post,
How to use your Brand's logo on Mutibrand email template
If you're using the new Multibrand, I'm sure you're disappointed with the fact that each brand don't have their own email template and you need to make do with only one. Good news is: there's a wor...
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Suzana Bueno commented,
@Joe If they reply to that email it will update the same ticket so don't worry about it! The same happens for Satisfaction rating request emails. @Jonathan I don't think Zendesk has any kind of au...
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Suzana Bueno commented,
Jeremy, this has impacted our satisfaction a bit, yes. We solved it by setting two different automations for Satisfaction requests. For regular solves, we send the regular stuff. "Hey, did you lik...