Recent searches
No recent searches

Ian
Joined May 13, 2021
·
Last activity Jan 24, 2023
Following
0
Followers
0
Total activity
11
Votes
3
Subscriptions
3
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Ian
Ian commented,
@...
Our use case would consist of automating a switching of the requester email upon ticket creation, so that all notifications (including the immediate "We've received your request") & comments are kept between the updated requester & Support staff.
I'd like to use a custom field - "User Email" - to refer to who the updated requester is, because tickets will be submitted on behalf of the actual requester/user from an external support partner (who should not receive follow-up). Requiring this particular field on the ticket form appears to be the best way of pulling that key info for us to redirect the reply & any notifications in a manual sense, but only after an initial "We've received your request" email has first gone out to the external support partner's email unnecessarily.
For context on a potential approach I explored, Email Targets do not appear to be usable here. There's no way to consistently pre-add the users in question, given there is a sizeable, ever-changing base of potential requesters - or to automate the requester switchover that I've found as of yet.
View comment · Posted Oct 27, 2021 · Ian
0
Followers
4
Votes
0
Comments
Ian commented,
Hey @...,
Thanks for touching base & assessing the load time. Upon checking I can confirm there's a 2 second (or so) improvement. Are there further optimizations on the roadmap to bring down the load time even more (i.e. under 5 seconds)?
Very much appreciate your help.
View comment · Posted Jul 26, 2021 · Ian
0
Followers
0
Votes
0
Comments
Ian commented,
Thank you for following up @...,
Here is a link to the website where the "? Help" Web Widget loads.
View comment · Posted Jun 02, 2021 · Ian
0
Followers
0
Votes
0
Comments
Ian commented,
Hi, @... @...!
Our web widget (Get Help in the bottom right) takes around 7 seconds to load up. Can you please let me know if this delay (7 seconds) is normal & if this will still be the case once Zendesk Messaging / Answer Bot is enabled on our side?
View comment · Posted May 28, 2021 · Ian
0
Followers
0
Votes
0
Comments
Ian commented,
Hi @... @... - is the following possible?
I'm looking to use automation to add and remove a tag for organizations based on the initial onboarding -> launch period with our business, rather than using automations to shape a particular ticket's lifespan.
View comment · Posted Apr 27, 2021 · Ian
0
Followers
0
Votes
0
Comments