Ian

1. Community
2. Feedback - Ticketing System (Support)
3. Automate / trigger the change of a requester

Nicole Saunders Our use case would consist of automating a switching of the requester email upon ticket creation, so that all notifications (including the immediate "We've received your request") &...

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• Ian
• Created October 27, 2021 19:29
• 4 votes

1. Web Widget
2. Web Widget (Classic) documentation
3. Using Web Widget (Classic) to embed customer service in your website

Hey @...,Thanks for touching base & assessing the load time. Upon checking I can confirm there's a 2 second (or so) improvement. Are there further optimizations on the roadmap to bring down the loa...

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• Ian
• Created July 26, 2021 16:04
• 0 votes

1. Web Widget
2. Web Widget (Classic) documentation
3. Using Web Widget (Classic) to embed customer service in your website

Thank you for following up @...,Here is a link to the website where the "? Help" Web Widget loads. 

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• Ian
• Created June 02, 2021 14:58
• 0 votes

1. Web Widget
2. Web Widget (Classic) documentation
3. Using Web Widget (Classic) to embed customer service in your website

Hi, @... @...! Our web widget (Get Help in the bottom right) takes around 7 seconds to load up. Can you please let me know if this delay (7 seconds) is normal & if this will still be the case once ...

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• Ian
• Created May 28, 2021 15:32
• 0 votes

1. Objects and rules
2. ...
3. Business rules
4. About automations and how they work

Hi @... @... - is the following possible? I'm looking to use automation to add and remove a tag for organizations based on the initial onboarding -> launch period with our business, rather than usi...

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• Ian
• Created April 27, 2021 13:42
• 0 votes