Sharon Franco
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Total activity31
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Last activity
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Activity overview
Latest activity by Sharon Franco-
Sharon Franco commented,
We're also experiencing the same issue since activating "Followers." We have a trigger for each support address to add respective followers. However, if a customer emails more than one support addr...
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Sharon Franco commented,
Hi Lou thanks for your help with this. The trigger was fired, the Events displays "Message pushed to webhook trigger -trigger name-" The Condition is "Status is not New" and the Action is as follows:
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Sharon Franco commented,
I have this in the JSON body of my trigger: {"ticket": {"subject": "Subject changed by {{ticket.requester.first_name}}"}} The subject is still not updating when a customer changes the subject on th...
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Sharon Franco commented,
Hello, Is there another alternative to opting in or out of text? For instance on the end-user profile in Guide?
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Sharon Franco commented,
My apologies, I was referring to the conditions in Views. There's no option to add conditions in Views by subject, description only.
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Sharon Franco commented,
I also do not have the dropdown that says "Subject Text Contains." I have Zendesk Enterprise. Was this trigger condition removed?
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Sharon Franco commented,
Yes, I was able to chat with a support agent and resolve the issue. Thank you for following up.
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Sharon Franco commented,
Hello, If the organization external ID is incorrect, could this lead to the organization not populating when trying to link the end-user to the organization?
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Sharon Franco created a post,
Cut-off content in body of ticket
AnsweredHello, Some of our tickets include long orders sent by customers. We realized that these tickets simply have 3 dots at the very bottom. Once clicking on the 3 dots, a separate window will open to d...