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Arne Cools
Joined May 13, 2021
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Last activity Oct 16, 2021
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Latest activity by Arne Cools
Arne Cools commented,
Thanks for looking, I found another solution so I wont need that after al.
I found serveral other problems with the placeholders unfortunatly.
- "comment.created_at_with_time" doesnt contain 'seconds' accuracy.
- There doenst seem to be way to get the 'via' or 'via_id' property from a comment.
Oddly enough when I print 'ticket.comments', I get a strangely formatted string of all the comments where via_id property is present & time_created DOES contain a timestamp with 'seconds' accuracy. But when I loop over the comments I'm unable to get those properties:
Looking like this: '[#test
#", value_previous: "rich", value_reference: nil, updated_at: "2021-01-29 16:03:06", notification_sent_at: nil>, [...omitted...] #- ticket.status & ticket.priority return a translated and capitalized version, which is also not ideal
View comment · Posted Jan 29, 2021 · Arne Cools
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Arne Cools commented,
Is there a placeholder for 'update_type' -> 'change' or 'create?
View comment · Posted Jan 25, 2021 · Arne Cools
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