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Olivier Theveny
Joined May 13, 2021
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Last activity Oct 22, 2021
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Latest activity by Olivier Theveny
Olivier Theveny commented,
Community comment Feedback - Ticketing system (Support)
+1
We're creating a specific e-mail trigger to communicate with our IT department and need to educate all our agents not to CC them anymore. Being able to remove the address from the CC field through that same trigger would secure the whole thing
@Tj : Adding CC through triggers is already possible for us in Zendesk. Only removing them is currently not supported.
View comment · Posted Apr 03, 2014 · Olivier Theveny
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