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Joel Mayer's Avatar

Joel Mayer

Joined May 13, 2021

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Last activity Jul 29, 2024

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ACTIVITY OVERVIEW

Latest activity by Joel Mayer

Joel Mayer commented,

Community comment Feedback - Ticketing system (Support)

+1 for the very same practical reasons already mentioned here.

View comment · Posted Oct 20, 2023 · Joel Mayer

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Joel Mayer commented,

Community comment Feedback - Reporting and analytics (Explore)

+1

View comment · Posted Aug 25, 2023 · Joel Mayer

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Joel Mayer commented,

Community comment Feedback - Ticketing system (Support)

+1 Our Light Agents are both helpful and need help!  When they need help, the workflow should reflect that and not be burdensome.

View comment · Posted Nov 01, 2022 · Joel Mayer

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Joel Mayer commented,

Community comment Feedback - Ticketing system (Support)

+1 for this!  Echoing others' sentiments and use cases.

View comment · Posted Oct 27, 2022 · Joel Mayer

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Joel Mayer commented,

Community comment Feedback - Ticketing system (Support)

+1  If a Light Agent has updated a ticket with information that's relevant to a ticket, how then should an Agent know that the information is available on the ticket? 

I agree with Tyler Tew that being barred from all triggers and notifications is a step backward from simply being CCd.  A better option would be to allow limited ability to facilitate internal team processes at least to the level of what a CCd individual can do.

View comment · Posted Oct 17, 2022 · Joel Mayer

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Joel Mayer commented,

Community comment Feedback - Ticketing system (Support)

+1 This is a no brainer need

View comment · Posted Sep 08, 2022 · Joel Mayer

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Joel Mayer commented,

Community comment Feedback - Help Center (Guide)

+1  Surprised this hasn't seen more activity.

 

View comment · Posted Jun 27, 2022 · Joel Mayer

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Joel Mayer commented,

Community comment Feedback - Reporting and analytics (Explore)

I voted a while ago, but commenting now to agree with others here. The data is there, but can't be reported on. Been patient, but saying now that I NEED IT!

View comment · Posted Feb 01, 2022 · Joel Mayer

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Joel Mayer commented,

CommentMeasuring success

I second that.  Very confused about where I can see this info.

View comment · Posted Mar 26, 2021 · Joel Mayer

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