
Joel Mayer
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Total activity38
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes18
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Subscriptions13
Activity overview
Latest activity by Joel Mayer-
Joel Mayer commented,
+1 Our Light Agents are both helpful and need help! When they need help, the workflow should reflect that and not be burdensome.
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Joel Mayer commented,
+1 for this! Echoing others' sentiments and use cases.
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Joel Mayer commented,
+1 If a Light Agent has updated a ticket with information that's relevant to a ticket, how then should an Agent know that the information is available on the ticket? I agree with Tyler Tew that b...
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Joel Mayer commented,
+1 This is a no brainer need
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Joel Mayer commented,
+1 Surprised this hasn't seen more activity.
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Joel Mayer commented,
I voted a while ago, but commenting now to agree with others here. The data is there, but can't be reported on. Been patient, but saying now that I NEED IT!
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Joel Mayer commented,
I second that. Very confused about where I can see this info.