Steve Szabo

Ah - thank you for that!, apparantly its already in the roadmap to be included at some point, not sure when.

 

Hadn't seen that link, so I'll hit follow and bump it up with a +1 

 

Do you have any idea about this feature though? Are we any closer to having the option to specify an email address as a CC within the trigger.

Hi Fernando, 

 

Good point, but isn't the 'subscribe' option only available in the old web portal?

 

My domain is sitting on the new 'help centre' which doesn't have this feature any more :(

 

Ultimately, I'm stuck at the moment and the only option is to manually go into a ticket to manually add a CC to the ticket, the only other option would be to force our customers to raise tickets via the email feed, and then CC their colleague into the email which will automatically attach that person as a CC to the ticket whether or not they have a zendesk account in our subdomain.

Hmmm - the topic suggests that its "planned", if that is the case, is there an ETA of when we can expect this to be included in Zendesk?