Rob Eyre

Jake

Thanks for the quick response.  Could it be set up just like a mirror of the 'add cc' action (choose from a list of agents) - or even better just a free text field where you can enter a list of email addresses to remove from the cc list?

Dear Zendesk

It would be great to have a bit more control over 'cc' functionality via triggers.  In addition to being able to specify end users as cc on tickets via triggers (https://support.zendesk.com/entries/71421-add-cc-as-trigger-automation-action), please could you add a new trigger action 'remove cc'?

(Business case: allow the agent to send a one-off notification to another user, allowing them to add a on-time private comment to the ticket, but not copy them in on all future correspondence on a ticket.  In the interests of streamlining agent workflow as much as possible, I'd like to automate this process.)

Thanks

+1 Yes please Zendesk.  Surely you've already solved the UI issues with the requester on the ticket page?

Looking forward to your response