Brian Gibson

My needs:

Ability to add an end-user cc via trigger.  for me, this doesnt need to be an open text field, it would be nice, not necessary.  Instead, i just need to be able to select an email from my customer base. 

I need to be able to automatically add a cc from the customer base, when certain terms are met such as: Org 1 wants their CTO to be cc'd on any tickets that are urgent priority.

Example:

When Organization = Org1

&

Priority > high

do:

add cc - important end-user of company

This is a huge request from our customer base

My organization needs this as well, high priority item.  An update from Zendesk would be great