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nathalie

Joined May 13, 2021

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Last activity Feb 03, 2022

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nathalie commented,

CommentTicket management

ref Chris's message https://support.zendesk.com/hc/en-us/articles/4408888828570/comments/4408889597338

hello,

I had the same issue as Chris and fell on this question.

I found the answer here: https://support.zendesk.com/hc/en-us/articles/4408887617050-About-ticket-archiving

Zendesk automatically archives tickets 120 days after they are marked Closed. Archived tickets are excluded from views.

Hope this helps,

Nath.

 

View comment · Posted Feb 03, 2022 · nathalie

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