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nathalie
Joined May 13, 2021
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Last activity Feb 03, 2022
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Latest activity by nathalie
nathalie commented,
CommentTicket management
ref Chris's message https://support.zendesk.com/hc/en-us/articles/4408888828570/comments/4408889597338
hello,
I had the same issue as Chris and fell on this question.
I found the answer here: https://support.zendesk.com/hc/en-us/articles/4408887617050-About-ticket-archiving
Zendesk automatically archives tickets 120 days after they are marked Closed. Archived tickets are excluded from views.
Hope this helps,
Nath.
View comment · Posted Feb 03, 2022 · nathalie
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