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Mike Nicholls
Joined May 13, 2021
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Last activity Sep 08, 2022
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Latest activity by Mike Nicholls
Mike Nicholls commented,
Hey all,
Im currently trying to find the cause of a bug that is rather sporadic (10 x a day for one agent). Issue reported by several agents.
Use case:
- Agent uses macro 1 to send a ticket to customer A.
- Agent opens new ticket for customer B, simply on opening it populates fields (comments, tags, etc) with data from customer A.
Are there any known issues that may cause this ? Zendesk or my configurations.
View comment · Posted Mar 17, 2022 · Mike Nicholls
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Mike Nicholls commented,
Hi there.
Any ideas and best practice for multi branding and CCs?
Ideally i would like to have the ability only available for one brand and not show the options of edit/adding of requester and CCs.
Thanks for any advice.
View comment · Posted Feb 04, 2022 · Mike Nicholls
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Mike Nicholls commented,
Hi there,
Under the Efficiency tab -> Calls by talk time brackets report there is a metric labeled 'not recored',
My question is what falls under not recored ? Is this time spent on a call but not talking eg on hold, ringing ?
Thank you.
View comment · Posted Nov 30, 2021 · Mike Nicholls
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