Mike Nicholls
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Total activity18
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Last activity
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Activity overview
Latest activity by Mike Nicholls-
Mike Nicholls commented,
Hey all, Im currently trying to find the cause of a bug that is rather sporadic (10 x a day for one agent). Issue reported by several agents. Use case: Agent uses macro 1 to send a ticket to cust...
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Mike Nicholls commented,
Hi there. Any ideas and best practice for multi branding and CCs? Ideally i would like to have the ability only available for one brand and not show the options of edit/adding of requester and CCs....
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Mike Nicholls commented,
Hi there, Under the Efficiency tab -> Calls by talk time brackets report there is a metric labeled 'not recored', My question is what falls under not recored ? Is this time spent on a call but not ...