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Mike Nicholls

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Latest activity by Mike Nicholls
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    Mike Nicholls commented,

    Hey all, Im currently trying to find the cause of a bug that is rather sporadic (10 x a day for one agent). Issue reported by several agents.  Use case: Agent uses macro 1 to send a ticket to cust...

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    Mike Nicholls commented,

    Hi there. Any ideas and best practice for multi branding and CCs? Ideally i would like to have the ability only available for one brand and not show the options of edit/adding of requester and CCs....

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    Mike Nicholls commented,

    Hi there, Under the Efficiency tab -> Calls by talk time brackets report there is a metric labeled 'not recored', My question is what falls under not recored ? Is this time spent on a call but not ...